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Information we receive

We may receive your checkout email, order details, payment status, uploaded files, task instructions, and technical information required to process and deliver your order.

Payments

Payments are handled by our payment and commerce providers. TimeEase does not store your full card number.

Uploaded files

Files are used to perform the service you purchased and may pass through the systems required for secure upload, processing, delivery, and quality checks. Do not upload information you are not authorized to share.

Support and retention

We may retain order and processing records for operational, support, fraud-prevention, and accounting purposes. If you need help with a file or order, contact us through the Help & Support page.

Help & Support