Refunds
Refund Policy
If there is a problem with your TimeEase order, contact support with your checkout email and Job ID so we can review it.
Before processing starts
If an order has not entered processing, contact support as soon as possible. Eligibility for cancellation or refund depends on the order status at the time we receive the request.
After processing starts
Because TimeEase performs digital processing work specifically for each order, completed or substantially processed work is generally not refundable simply because the customer changes their mind.
Incorrect or failed delivery
If the delivered result is missing, corrupted, or clearly inconsistent with the purchased service, contact support. We will first attempt to correct or re-deliver the result and will review refund requests when a reasonable correction cannot be provided.